Experience Alive‍ ‍

Helps hotel owners, operators, management companies+ modernize operations, boost NOI, and directly increase EBITDA with practical, affordable solutions. Hotels and portfolios she advises have seen outcomes such as 30%+ revenue growth, 50%+ gains in sales and event management workflow efficiency, and average technology savings of $10–$15 USD per room per month, while just one sustainability initiative implemented has reduced chemical costs by 30%+.

Top 6 opportunities to solve the biggest problems in the hospitality industry:

Labor Solution

There is a low labor participation rate, high turnover, difficulty attracting, retaining & developing employees and an 80% vacancy rate on open positions.

• Solutions resolving attracting, retaining and developing employees : Reducing onboarding time up to 80% utilizing AI, employee coaching using AI and micro training development.

• How we help employees make more money: Connect owners & operators to the best digital tipping solution increasing employee wages up to 29% annually. Earned wage access allows employees to access their wages when needed with zero cost to the employer.

  AI Solutions Enhancing the Guest Experience

  Modernize the guest experiences for personalization, faster answers to questions and support.

• Airport/medical center/ski lift shuttle experience: Shuttle transparency with an “Uber” like experience improving the guest experience while lengthening the life of the asset for owners and operators.

  Communication

  Inter-department communication mechanisms, emergency notification solutions, identifying maintenance concerns and reducing repetitive tasks.

• Nearly 40% of calls go unanswered due to low staffing levels: Conversational Agentic AI reduces front desk calls up to 60% while preserving labor and identifying guest preferences prompting for additional services gaining new revenue streams.

• Improving workplace communication and preserving the culture of the company: Solutions that put communication in the palm of the employees hands in their respective language; reducing communication barriers, mitigating turnover and allowing for micro surveys.

  Payment processing, F&B & Event Management

  Reducing payment processing fees, using QR codes to order F&B anywhere in a facility and intuitive event management solutions ‍ ‍

• Solution reducing payment processing fees while addressing chargebacks: Reduce transaction fees to zero, helping you own your own data while reducing chargebacks.

• Solution enhancing F&B revenue by 30% : Increase revenue up to 30% while gaining valuable insight and data about guest preferences.

• Solution for improving event management/sales: Support the event management team with a solution improving workflow 60% using AI for support.

Guest Experience & Robotics

Guest expectations of experiences are rapidly changing, expecting delivery with minimal wait times and immaculately clean public spaces.

• Solutions enhancing delivery: 3rd party F&B and package delivery, restaurant table delivery and more use valuable labor resources. Robotic delivery drives guest engagement and increases revenue opportunities.

• Solutions adding new revenue streams: Autonomous robotic barista adds a new revenue stream, curating a unique guest experience while accommodating guest F&B needs 24/7 with no additional labor.

• Solutions enhancing efficiencies for cleaning: Reduce labor while maintaining transparency in cleanliness utilizing robotics.

• Solutions enhancing security efficiencies: Proactively identify security concerns including human trafficking, nefarious activity, theft in parking lots with Robotic security.

Sustainability

Sustainability solutions are imperative in negating nearly 9T in stranded assets. A new generation of travelers demand sustainable solutions preserving the future of our planet.

• Solutions saving energy costs: Retrofittable technology in less than 60 minutes per guest room, identifying in-room smoking, and increasing energy savings by 30%.

• Sustainable solutions: chemical-free cleaning solution reducing chemical costs 35%+ and slip and fall injuries reduced by nearly 70% supporting employee health.

Problem

Market Gap

There is less focus placed on hospitality technology solutions than other segments, creating a real opportunity to package technology solutions for the industry.

Customers

Hospitality industry segments include lodging establishments, F&B, theme parks, amusement parks, FEC’s, travel and tourism and recreation establishments. World-wide over 700,000 lodging properties comprise over 16.4 million hotel rooms and > 212 million are employed in the industry. 1M restaurants exist in the USA employing > 11 million. Nascent, medium and large size technology companies are seeing the value of supporting the hospitality industry. Guests have much higher expectations for the experience, contactless solutions, cleanliness and transparency.

Financials

The hospitality industry is labor intensive, accounting for over 212 million employees globally and adding $3.41 trillion to the global economy or 10% of total GDP. Growth of > 4.4% has occurred in the last 5 years (pre-pandemic).

Labor Cost

• The average turnover in the industry is nearly 75%

• Cost to replace an employee is nearly $8k per employee

• 4.8% wage increase for the industry vs. 2.8% for other industries

• Labor scarcity with over 1 million unfilled jobs and a shrinking workforce

• An injury prone industry ranking 4rth highest among all industries with an average lost time of 6 days