Experience Alive

Helping the hospitality industry make more money & innovate while preserving the guest and associate experience

Top 6 opportunities Solving the biggest problems in the hospitality industry:

Labor Solutions

There is low labor participation rate, high turnover, difficulty with attracting, retaining and developing employees and there is an 80% vacancy rate on open positions.

• Solutions resolving attracting, retaining and developing employees : Reducing onboarding time up to 80% utilizing AI, coaching using machine learning and micro training to develop employees while documenting training autonomously.

• How we help employees make more money: Digital tipping allows unbanked employees to increase their wage an average of 29% annually. An earned wage access solution allows employees to access their wages daily if needed with zero cost to the employer.

  Inventory & Supply Chain

  Identifying industry suppliers with available inventory, creating tracking mechanisms for transparency of goods throughout the supply chain are high need areas.

• Inventory Solutions reducing repetitive tasks: Supply chain related solutions that include autonomous linen and F&B inventory along with shuttle tracking, solving for tracking inventory throughout the supply chain journey while improving the guest experience.

  Communication

  Inter-department communication mechanisms, emergency notification solutions, identifying maintenance concerns, call center solutions, and improving internet connections are needed to optimize operational efficiencies

• Solutions improving workplace communication and preserving the culture of the company: Solutions that put communication in the palm of the employees hands in their respective language; reducing communication barriers, mitigating turnover and allowing for micro surveys.

• Solutions improving guest communication and improving revenue: Use AI to respond to up to 60% of guest requests autonomously while preserving labor and identifying guest preferences prompting for additional services which gain new revenue streams.

  Payment processing, F&B & Event Mangement

  Payment processing fees continue to escalate reducing profit, additional table turns and empowering guests to order F&B anywhere in a facility and intuitive event management solution addressing training needs.

• Solution reducing payment processing fees while addressing chargebacks: Reduce transaction fees to zero, helping you own your own data while reducing chargebacks.

• Solution enhancing F&B revenue by 30% : Increase revenue up to 30% while gaining valuable insights and data about guest preferences.

• Solution for improving event management system: Intuitive and affordable solutions which support the event management team by using technology to reduce training to less than 2 hours; saving time, money and resources while adding valuable options for guest history.

Guest Experience, Robotics

Guest amenity requests, restaurant personnel efficiencies and general “running of items” decrease customer satisfaction levels. Guest and employee expectations of experiences are rapidly changing expecting delivery with little wait and clean public spaces all the time because they are working in them.

• Solutions enhancing efficiencies for cleaning: Accommodate reduction in labor while maintaining transparency in cleanliness with robotics addressing public and event space cleanliness utilizing robotics.

• Solutions enhancing security efficiencies: Dirty, dark, dangerous places are where human security personnel don’t want to go. There is a lack of accountability with proactively identifying security concerns including human trafficking, nefarious activity, theft in parking lots and more. Robotic security solutions exist costing approximately $7.50 p/hour mitigating risk and creating safer spaces.

• Solutions enhancing delivery: 3rd party F&B and package delivery, restaurant table delivery and more take necessary labor resources. The utilization of robotics for delivery drives guest engagement and creates unique experiences while reducing labor costs.

• Solutions adding new revenue streams: An autonomous robotic barista adds a new revenue stream, curating a unique guest experience while accommodating guest F&B needs 24/7 with no additional labor.

Sustainability

Sustainability in hospitality is becoming a must, reducing stranded assets for the future. A new generation of travelers demand sustainable solutions preserving the future of our planet.

• Solutions saving energy costs: Retrofittable technology modernizing a typical guest room in less than 60 minutes while giving secure data and identifying in-room smoking, with 30% energy savings. Another energy solution applicable for facilities tracking important data while saving energy up to 25%.

• Sustainable solutions: Fill solar needs with proprietary panels attracting 5X the solar than a traditional panel, with the option to take a facility completely off grid.

• Solutions for 3D printing: Next generation technology allowing for 3D printing of FFE 4x4x4 utilizing plastic pellets from crushed plastic bottles making for a 100% sustainable product. Think about printing wall sconces, planters, chairs, tables in any color accommodating any brand standard on demand.

Problem

Market Gap

There is less focus placed on hospitality technology solutions than other segments, creating a real opportunity to package technology solutions for the industry.

Customers

Hospitality industry segments include lodging establishments, F&B, theme parks, amusement parks, FEC’s, travel and tourism and recreation establishments. World-wide over 700,000 lodging properties comprise over 16.4 million hotel rooms and > 212 million are employed in the industry. 1M restaurants exist in the USA employing > 11 million employees. Nascent, medium and large size technology companies are seeing the value of supporting the hospitality industry. Guests have much higher expectations for the experience, contactless solutions, cleanliness and transparency.

Financials

The hospitality industry is labor intensive, accounting for over 212 million employees globally and adding $3.41 trillion to the global economy or 10% of total GDP. Growth of > 4.4% has occurred in the last 5 years (pre-pandemic).

Labor Cost

• The average turnover in the industry is nearly 75%

• Cost to replace an employee is nearly $8k per employee

• 4.8% wage increase for the industry vs. 2.8% for other industries

• Labor scarcity with over 1 million unfilled jobs and a shrinking workforce

• An injury prone industry ranking 4rth highest among all industries with an average lost time of 6 days